Operators losing voice

Losing voice

A new report from Juniper Research has claimed that voice and messaging traffic lost to OTT (Over The Top) players such as WhatsApp, Facebook and Skype will cost network operators $14 billion in revenues globally this year, up by 26% on 2013.

The report – Mobile Operator Business Models: Challenges, Opportunities & Strategies 2014-2019 – found that in a number of markets, including Italy, Spain and the UK, operator mobile voice revenues had fallen to less than 60% of their value five years’ ago. It argued that a combination of IM, VoIP and social media substitution was primarily responsible, resulting not only in lost revenues but in additional costs due to the scale of signaling traffic.

M2M, Big Data offer New Revenue Streams

However, the report also identifies an array of new revenue streams with the potential to deliver cumulative revenues to operators in excess of $66 billion over the next five years. The resulting revenues could more than offset the decline from core service revenues on an annual basis by 2018.

According to report author Dr Windsor Holden, “In areas such as M2M (Machine to Machine) and mobile money, operators can achieve a substantial revenue uplift by focussing on full service provision rather than simple connectivity”.

Direct Carrier Billing

Additionally, the report recommended that operators implement direct carrier billing to retain a foothold in the lucrative mobile content space, and that they enhance their analytics packages to monetise consumer ‘Big Data’.

Other findings from the report include:

  • Without optimisation, mobile data delivery costs will increase by more than three times over the next three years.
  • Implementation of NFV (Network Functionality Virtualisation) solutions offer operators the potential both of cost savings on proprietary hardware and on reducing product time-to-market.
  • Operators can boost core revenues by introducing higher-value shared data plans or by bundling content into a monthly subscription.
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Tony Poulos
About Tony Poulos 48 Articles
Tony is a freelance writer, regular speaker, MC and chairman for the telecoms and digital services industries worldwide. He has founded and managed software and services companies, been contributing Analyst for IDC, a freelance writer and is a columnist and video anchor for Telecom Asia. In June 2011, Tony was recognized as one of the 25 most influential people in telecom software worldwide.

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