Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the data explosion. Ian is clear that customer self-care is part of real-time charging and he explains why.
Finally we are seeing the emergence of value based charging models. The launch of shared data plans signal the beginning and there will be others, such as Happy Hour deals, otherwise known as time shifting, […]
How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me […]
There’s a McDonald’s at the corner of Monroe and Clark in Chicago’s Loop where I stopped for a quick bite this morning before heading to a client meeting. I had about two hours to get […]