Archive for the ‘Revenue Assurance’ Category

  • The end of industries

    on Nov 7, 14 • in Billing, Privacy & Security, Revenue Assurance, Slider • with No Comments

    The end of industries

    A Revenue Assurance and Fraud Management User Group meeting is an unlikely place to experience paradigms being shifted without gears. Such, though, was the case at the recent Subex event. Amongst the discussions about operational challenges for operators, revenue assurance issues and fraud threats (social spoofing being an interesting one) were discussions of drug dealing, innovation committees and the possible vulnerabilities of NFV (which are scary). Drug dealing was discussed partly because operators have been accused of having a drug dealing business model. They give customers a little, get them hooked and reel them in

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  • Revenue risk – who cares?

    on Jul 11, 14 • in Billing, News, Revenue Assurance • with No Comments

    Revenue risk – who cares?

    Despite the telecoms industry’s supposed maturity and expertise at being able to charge and bill correctly for any type of service it still manages to make headlines when it ‘stuffs up.’ And it is ‘stuffing up’ regularly! The latest round of ‘look how telcos get it wrong’ news featured T-Mobile, the ‘uncarrier’ scoring a bulls-eye with claims that it had ‘crammed’ its subscribers and ‘creamed’ millions of dollars from them in the process. There was also Verizon’s problems with its My Verizon portal that barred thousands of its customers and some of its retail stores

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  • Roaming fraud is up, customer experience is down, common sense does not live here anymore

    on Jun 30, 14 • in Analytics, Policy Management, Revenue Assurance • with No Comments

    Roaming fraud is up, customer experience is down, common sense does not live here anymore

    Irritation is rising at BillingViews Boulevard. Normally this irritation is not caused by inane press releases announcing that vendor ‘x’ has sold something to operator ‘y’ and expecting us to be impressed. We simply press ‘delete.’ We are now officially irritated by this whole data roaming thing. We were encouraged by news that the European Commission were going to scrap data roaming charges as of, oh, about now. Then we became amused and annoyed that a Tier One European Operator sent operatives round to have a ‘talk’ with Neelie Kroes and, lo and behold, the date

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  • Convergence gets the vote – but who are the winners?

    on Jun 17, 14 • in Analytics, Beyond Billing, News, Revenue Assurance • with 1 Comment

    Convergence gets the vote – but who are the winners?

    New research reveals that 88 percent of Communications Service Providers (CSPs) believe that the convergence of mobile offerings with fixed, broadband and cable/pay TV will be key to future strategies. WeDo Technologies, surveyed more than 120 representatives from 62 operators across 42 countries worldwide at its ninth customer event in Oporto, Portugal at the end of May. The research findings chime with the presentation delivered by NOS (formerly Zon Optimus) CEO Miguel Almeida at the event, who revealed that pay TV has been the anchor for upselling both mobile and fixed line contracts in Portugal,

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  • Cyber security is looking better, but don’t leave the door open

    on Jun 10, 14 • in Beyond Billing, News, Revenue Assurance • with No Comments

    Cyber security is looking better, but don’t leave the door open

    All of us understand that fraud is a big problem. And we live in a world where cyber warfare is part of everyday life. Soon Government budgets for cyber defences (and presumably offenses) will overtake the budget for physical warfare. The network security market is forecast to be worth $6.6 billion in 2018, up from $1.54 billion today. This according to research house Infonetics. Interestingly, the market over the last quarter slipped slightly, but was slightly up over the last year.  Are we resting on our laurels at the moment? Do we think our defences

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  • Vodacom implements WeDo Technologies’ Business Assurance solution

    on May 8, 14 • in Done Deals, Revenue Assurance • with No Comments

    WeDo Technologies today announced that it has finished the implementation of its RAID 7 Revenue Assurance software in Vodacom, South Africa.  With this implementation, Vodacom will be able to improve its revenue assurance maturity by using the tool to monitor and audit the provisioning and network service usage business processes. Vodacom will be able to take advantage of the pre-built reporting capabilities to provide at-a-glance views of the most relevant key performance indicators to the provisioning and service usage business processes. In addition to this, the case management feature will also improve and accelerate case resolution by automatically

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  • Who are they going to turn to?

    on Apr 25, 14 • in Beyond Billing, Revenue Assurance • with 1 Comment

    Who are they going to turn to?

    The face of revenue assurance and fraud prevention is changing and I’m not sure the telecoms industry or service providers, in general, are gearing up for the inevitable onslaught of risk that digital services will bring. I spent the last two days at a very well attended summit on Fraud and RA in Singapore, and heard from some of the region’s leading practitioners espousing their own case studies and sharing experiences freely with anyone that cared to listen. That’s the nature of this industry sector; risk is everyone’s concern with knowledge and preparation the best

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  • Fraud from within – an elephant in the room

    on Apr 9, 14 • in Billing, News, Revenue Assurance • with No Comments

    Fraud from within – an elephant in the room

     While our focus and forces are being concentrated on the enemy without, we must always be ready for the enemy within. Hackers in distant countries can steal 100 million identities in an afternoon, but your employees already know your secrets. In one simple, clever scam, Telstra was put in the spotlight of a classic Call Centre operation. They are definitely not alone. Like many telcos, Telstra had moved some of their Call Centre operations offshore – in this case to the Philippines. Some of the Call Centre staff, with full access to the billing systems,

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  • Real-time or not, sometimes it can take six years for the Regulator to catch up

    on Mar 31, 14 • in Billing, Revenue Assurance • with No Comments

    Real-time or not, sometimes it can take six years for the Regulator to catch up

    BillingViews takes no pleasure in reporting on billing mistakes or customers suffering at the hands of rapacious…. But if there are lessons to be learnt then lessons we will try and point out. Recent fines imposed on Optus are just such a point. The Regulator has finally imposed fines on the telecoms company for billing mistakes going back to new services launched in 2008. Almost six years after a – you guessed – IT programmer was upgrading a system and inadvertently overcharged customers hundreds of thousands of dollars, the Regulator still felt able to go

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  • Analytics – a kind of magic?

    on Dec 19, 13 • in Analytics, Beyond Billing, Big Data, News, Revenue Assurance • with No Comments

    Analytics – a kind of magic?

    To celebrate the addition of talkRA content to BillingViews, we found this from a year ago. Still completely relevant.   We are pretty sure that Analytics is the answer. We are less sure what the question is and we should acknowledge that, actually, Analytics is not the answer all the time. As the technology improves and improves our ability to automate processes, we tend to believe that technology will solve all our problems and tend to engage technology before we engage our brains. This example from Jeff Jonas’ blog makes the point very well. A conversation between

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