Archive for the ‘Policy Management’ Category

  • OTTs, Content Providers and Operators – New BFFs!

    on Sep 1, 14 • in Digital Content, Featured Blogs, Policy Management, Slider • with No Comments

    OTTs, Content Providers and Operators – New BFFs!

    I’m reliably informed by people much, much younger than me that BFF means best friend forever (however fleetingly). Looking at the recent advances in our industry, it seems that some operators, OTTs and content providers are becoming friends and raising hopes that they’ll start making enough money by working together to become BFFs. It wasn’t always this way. Anyone remember Mobile World Congress in 2010 and the then Google CEO, Eric Schmidt’s keynote speech? Press coverage of the event was interesting. In one publication the “crowd” was reported as “boisterous and even throwing a few

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  • BYOD ‘death knell’

    on Aug 19, 14 • in Billing Driven Opportunities, News, Policy Management, Slider • with No Comments

    BYOD ‘death knell’

    A recent court ruling in California could provide mobile operators with an unexpected revenue boost from billing. In short, the ruling states that companies must reimburse employees for work-related use of personal cellphones – the practice commonly known as BYOD (bring your own device). That alone may not seem an unreasonable thing, after all, staff should be reimbursed for work related expenses, but in the case of BYOD, there are a number of grey areas that many enterprises could find too difficult to address. The whole concept of BYOD has been quite a challenge for

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  • The key to mobile engagement lies in-store

    on Aug 15, 14 • in Analytics, Beyond Billing, News, Policy Management, Slider • with No Comments

    The key to mobile engagement lies in-store

    We are more and more convinced that the future of telecoms operators lies in the hands of OTT players – and other partners. We are gearing up for the age of mutually supportive partnerships, smart platforms that enable that support and devices which are simply ‘windows’ into a total virtual world. We also discuss trust – and have convinced ourselves that if operators cannot become the customer’s trusted partner in the digital world, then it is ‘game over.’ Bombard customers with offers and they will switch off. Literally. But, as before, retailers are showing us

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  • Does the Internet of Things – actually everything – hinge on billing?

    on Aug 8, 14 • in Billing, News, Policy Management • with No Comments

    Does the Internet of Things – actually everything – hinge on billing?

    There seem to be an almost equal number of new opportunities for communications providers as threats. On the one hand we hear that the ‘bread and butter’ revenues of telecoms companies – voice and SMS – are being eroded by OTT players. One of the other hand we see a host of new revenue opportunities – from Direct Operator Billing to partnerships with OTT players, a new range of MVNOs and other wholesale players; as well as the whole ‘Internet of Things’ (IoT). At the same time, we love being cynical (shurely not, Ed) about

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  • The cost of real time processing – the race with Moore’s Law

    on Jul 29, 14 • in Billing, News, Policy Management • with 2 Comments

    The cost of real time processing – the race with Moore’s Law

    One of the things that we were not asked to do when writing the TM Forum report on real time charging and policy management was to look at cost. But we did anyway. We spend a lot of time discussing (and now implementing) real time charging and policy management under the agenda item called ‘business models.’ But we tend to forget that Moore’s Law has been working away in the background and ten years have passed since we started talking about real time and its benefits. We asked Shane O’Flynn, VP of Product Management with

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  • Data is made for sharing – and good business too

    on Jul 25, 14 • in Billing, News, Policy Management • with No Comments

    Data is made for sharing – and good business too

    The concept of shared data has been around a while. Discussions at conferences revolved around ‘the family’ and a nominal father figure controlling the spending of his family, topping up his daughter’s texts before she went out and limiting his son’s Facebook time after 10 in the evening. Now shared data is here, bigger than we thought and more profitable than anyone could have guessed.  It is also a tipping point on two counts. First, it is the point at which operators genuinely begin to innovate, having started the real time journey with control in

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  • Customer service needs common sense not aggression

    on Jul 23, 14 • in Beyond Billing, News, Policy Management • with No Comments

    Customer service needs common sense not aggression

    It is one thing to do an exit interview, in order to gain feedback from unhappy customers. They are, after all, more likely to be honest and therefore the information is more likely to be of real value. It is quite another to put in the bully boys to try and persuade people to stay with your company. This ‘exit interview’ which, when it became clear it was anything but, was taped, has now been listened to by over four million people. It will have damaged Comcast quite a lot. Not only does it demonstrate

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  • The journey from control to context – ‘are we there yet?’

    on Jul 7, 14 • in Analytics, Beyond Billing, M2M, News, Policy Management • with No Comments

    The journey from control to context – ‘are we there yet?’

    There is something incredibly interesting about researching and writing a report on a topic that is ‘front and centre’ of people’s minds. It is like taking a snap shot of an industry, of collecting all the fluffy conversations and debates and solidifying them. Such was the work on the real time convergent charging and policy management report that is now available. Everyone says, in those conversations, that operators need to move to a real time environment in order to remain competitive. Do the survey and you find out that an overwhelming 95 percent of operators agree

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  • Speed as a platform – discuss

    on Jul 3, 14 • in Analytics, Beyond Billing, Digital Content, News, Policy Management • with No Comments

    Speed as a platform – discuss

    In the days when personal computers were called personal computers and there were large trade shows dedicated to them, there was an interesting phenomenon. Screens were small but becoming larger, colour screens arrived, speed went from tediously slow to really quite fast. The online world arrived and a familiar sound was the fuzzy whining of a modem connecting over a dial up connection. Surfing was more like snoring. At almost any point in what has been the fastest and more fascinating revolution in history, you could have some fun. You could ask a colleague whether

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  • When the walls come tumbling down – the end of siloed thinking

    on Jul 1, 14 • in Beyond Billing, Featured Blogs, News, Policy Management • with No Comments

    When the walls come tumbling down – the end of siloed thinking

    We have been discussing silos in the telecommunications industry for many years. We know they must go and real-time is driving a sea change in the way that communications providers operate and organize themselves. Silos are being swept away. But there are bigger silos that are, without us necessarily realizing it, creating barriers to true innovation, intuitive services and ultimately true loyalty. Industries themselves. Most industries offer some form of loyalty scheme and we are used to being asked whether we have our airline, supermarket, pharmacy or retail loyalty card with us when we shop,

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