Archive for the ‘Policy Management’ Category

  • Collaboration between telcos – more innovation

    on Sep 16, 14 • in Billing Driven Opportunities, Policy Management, Privacy & Security, Slider • with No Comments

    Collaboration between telcos – more innovation

    First came the research. After months of speculation amongst vendors, analysts and observers wondering whether they were being realistic, operators confirmed it. They are capable of innovation in a number of different ways. From partnering with OTT players to increase the value of basic OTT services to delivering tailored services, and better, products. Several months ago, BillingViews was talking to the Head of Product Design for a large operator. The trick, he insisted, is for operators to deliver products, not services. And finding the intrinsic and perceived value. Now Telefonica has announced that it will

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  • Do CSPs’ future pivot on OTT collaboration?

    on Sep 9, 14 • in Billing, Billing Driven Opportunities, Featured Blogs, Policy Management, Slider • with 1 Comment

    Do CSPs’ future pivot on OTT collaboration?

    The communications industry now realizes that Over the Top (OTT) players can be friends, not foes. Without them CSPs cannot take advantage of the app economy and will lose an opportunity to support an entire digital ecosystem. While they will, without doubt, try to win back dwindling revenues from voice and text that Skype, Viber and the rest are winning (Line in Japan is paving the way), co-operation is the key to success. A recent TM Forum report points to ‘OTT collaboration’ being a major focus for CSPs over the next two years, with over

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  • Turning data into gold – the need for products

    on Sep 5, 14 • in Beyond Billing, Payments, Policy Management, Slider • with 2 Comments

    Turning data into gold – the need for products

    The trouble with data is that it simply does not go very far. There are other problems too, of course, such as no-one understands and it fills customers with fear, but as one IT Director at a major US carrier said, “2GB of data is not a lot of video.” No wonder then that operators are moving to remove the fear of data. And the fear is very real. This according to research quoted in the new white paper from real time (and now virtualized) real time charging specialist Openet. ‘In April 2014 Wakefield Research carried

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  • OTTs, Content Providers and Operators – New BFFs!

    on Sep 1, 14 • in Digital Content, Featured Blogs, Policy Management, Slider • with 2 Comments

    OTTs, Content Providers and Operators – New BFFs!

    I’m reliably informed by people much, much younger than me that BFF means best friend forever (however fleetingly). Looking at the recent advances in our industry, it seems that some operators, OTTs and content providers are becoming friends and raising hopes that they’ll start making enough money by working together to become BFFs. It wasn’t always this way. Anyone remember Mobile World Congress in 2010 and the then Google CEO, Eric Schmidt’s keynote speech? Press coverage of the event was interesting. In one publication the “crowd” was reported as “boisterous and even throwing a few

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  • BYOD ‘death knell’

    on Aug 19, 14 • in Billing Driven Opportunities, News, Policy Management, Slider • with No Comments

    BYOD ‘death knell’

    A recent court ruling in California could provide mobile operators with an unexpected revenue boost from billing. In short, the ruling states that companies must reimburse employees for work-related use of personal cellphones – the practice commonly known as BYOD (bring your own device). That alone may not seem an unreasonable thing, after all, staff should be reimbursed for work related expenses, but in the case of BYOD, there are a number of grey areas that many enterprises could find too difficult to address. The whole concept of BYOD has been quite a challenge for

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  • The key to mobile engagement lies in-store

    on Aug 15, 14 • in Analytics, Beyond Billing, News, Policy Management, Slider • with No Comments

    The key to mobile engagement lies in-store

    We are more and more convinced that the future of telecoms operators lies in the hands of OTT players – and other partners. We are gearing up for the age of mutually supportive partnerships, smart platforms that enable that support and devices which are simply ‘windows’ into a total virtual world. We also discuss trust – and have convinced ourselves that if operators cannot become the customer’s trusted partner in the digital world, then it is ‘game over.’ Bombard customers with offers and they will switch off. Literally. But, as before, retailers are showing us

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  • Does the Internet of Things – actually everything – hinge on billing?

    on Aug 8, 14 • in Billing, News, Policy Management • with No Comments

    Does the Internet of Things – actually everything – hinge on billing?

    There seem to be an almost equal number of new opportunities for communications providers as threats. On the one hand we hear that the ‘bread and butter’ revenues of telecoms companies – voice and SMS – are being eroded by OTT players. One of the other hand we see a host of new revenue opportunities – from Direct Operator Billing to partnerships with OTT players, a new range of MVNOs and other wholesale players; as well as the whole ‘Internet of Things’ (IoT). At the same time, we love being cynical (shurely not, Ed) about

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  • The cost of real time processing – the race with Moore’s Law

    on Jul 29, 14 • in Billing, News, Policy Management • with 2 Comments

    The cost of real time processing – the race with Moore’s Law

    One of the things that we were not asked to do when writing the TM Forum report on real time charging and policy management was to look at cost. But we did anyway. We spend a lot of time discussing (and now implementing) real time charging and policy management under the agenda item called ‘business models.’ But we tend to forget that Moore’s Law has been working away in the background and ten years have passed since we started talking about real time and its benefits. We asked Shane O’Flynn, VP of Product Management with

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  • Data is made for sharing – and good business too

    on Jul 25, 14 • in Billing, News, Policy Management • with No Comments

    Data is made for sharing – and good business too

    The concept of shared data has been around a while. Discussions at conferences revolved around ‘the family’ and a nominal father figure controlling the spending of his family, topping up his daughter’s texts before she went out and limiting his son’s Facebook time after 10 in the evening. Now shared data is here, bigger than we thought and more profitable than anyone could have guessed.  It is also a tipping point on two counts. First, it is the point at which operators genuinely begin to innovate, having started the real time journey with control in

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  • Customer service needs common sense not aggression

    on Jul 23, 14 • in Beyond Billing, News, Policy Management • with No Comments

    Customer service needs common sense not aggression

    It is one thing to do an exit interview, in order to gain feedback from unhappy customers. They are, after all, more likely to be honest and therefore the information is more likely to be of real value. It is quite another to put in the bully boys to try and persuade people to stay with your company. This ‘exit interview’ which, when it became clear it was anything but, was taped, has now been listened to by over four million people. It will have damaged Comcast quite a lot. Not only does it demonstrate

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