Archive for the ‘Policy Management’ Category

  • Revenues: down, down, way on down

    on Oct 31, 14 • in Beyond Billing, CEM, Policy Management, Slider • with No Comments

    Revenues: down, down, way on down

    For several years we have been saying to anyone who will listen (brow furrowed) that telecoms revenues are on the way down and we need to find services and products to replace them. Even so, it is quite shocking to visit a web and find a chart that, well, charts the decline. All major Western European operators’s revenues – down, mobile revenues – down, ARPU – down. And not just down. Way down. The GSMA reported that European ARPU had fallen 5.9 percent per year on average in the four years to the end of

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  • Managing the new partnership eco system

    on Oct 24, 14 • in Billing, Digital Content, Policy Management, Slider • with No Comments

    Managing the new partnership eco system

    We are now convinced of two things. The first is that without the players formerly known as Over the Top players – now called Digital Service Providers (DSPs) – operators will become, at best, smart pipes. The second is that the race now beginning in the main arena is to deliver context, properly. BillingViews (BV) recently caught up with old friend Andy Tiller (AT) of AsiaInfo and decided to ‘pick his brain’ on the subject. BV: Andy, good to see you here at the IIR pricing event. Is the subject of context something you are

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  • Will surveillance spell the end of trust?

    on Oct 15, 14 • in Analytics, Beyond Billing, Digital Content, Policy Management, Slider • with No Comments

    Will surveillance spell the end of trust?

    The core of the internet’s economic engine is trust and, as Ramsey Homsany of Dropbox said, the lack of it has begun “to rot it from the inside out.” This was during the recent workshop on surveillance hosted by Senator Ron Wyden. Present were Eric Schmidt of Google and Senior Counsel from Facebook, Microsoft and Dropbox. Apart from putting customers off using services, it will make the lives of web companies more difficult and expensive. One reaction to the US Government wanting to know what everyone is doing all the time is for overseas Governments to

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  • Bundles, Big Macs and billing for stuff

    on Oct 14, 14 • in Beyond Billing, Digital Content, Policy Management, Slider • with No Comments

    Bundles, Big Macs and billing for stuff

    50 percent of revenues in the automotive market come from premium services, according to Dr Ekkehard Stadie of Simon Kucher and Partners, speaker at the recent IIR pricing data and BSS conference. In telecoms, this figure is not quite ten percent. His presentation was full of examples of pricing pitfalls and billing blunders. How pricing models that seemed a good idea at the time turned into turkeys. The favourite was the distribution company that won a hard fought fight to win distribution for a television company in Germany. For a year, they were happy, then

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  • The end of OTT and the risk of not partnering

    on Oct 13, 14 • in CEM, Digital Content, Policy Management, Slider • with No Comments

    The end of OTT and the risk of not partnering

    “The risk now,” said industry strategist Hugh Roberts, “must be not partnering or considering it, rather than considering partnerships – against the tide.” This remark, made at last week’s IIR’s Pricing Data and BSS conference, rang true with the panel of ‘OTT’ players and operators. The tide has certainly turned. As well as the presentations from operators, those from ‘OTT’ players provided valuable insights into how these new friends view operators and what value they can offer. Deezer, the music streaming company that sees 80 percent of its music flow across mobile devices, views their role

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  • Pricing and BSS come together in London

    on Sep 24, 14 • in Billing, Policy Management, Slider • with No Comments

    Pricing and BSS come together in London

    In just two weeks time, the pricing and billing (BSS) worlds will congregate in London for their annual co-located conference. Both will share plenary sessions in order to benefit from an integrated view of the whole pricing and billing process. One of the big topics will clearly be pricing ‘data’ – and hopefully how we get beyond this. Or at least find ways of making data simple to understand and manage. An early speaker is Dr Ekkehard Stadie, Senior Partner, Simon Kucher & Partners, who will compare and contrast pricing strategies in other industries. He

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  • It started with Excel

    on Sep 23, 14 • in Analytics, Beyond Billing, Policy Management, Slider • with No Comments

    It started with Excel

    It happened with roaming partners and it will happen with OTT partners. In the early days, partnerships were put in place on a case by case basis. Spreadsheets were widely used. Then, when things got a little more complicated and the number of partners began to increase, vendor relationships were called in and their expertise was engaged to keep the spreadsheet usable. Finally, vendors developed partner management systems and operators bought them. Now that we have got beyond the discussions as to whether OTT players are friend or foe (both, like most things in communications)

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  • Collaboration between telcos – more innovation

    on Sep 16, 14 • in Billing Driven Opportunities, Policy Management, Privacy & Security, Slider • with No Comments

    Collaboration between telcos – more innovation

    First came the research. After months of speculation amongst vendors, analysts and observers wondering whether they were being realistic, operators confirmed it. They are capable of innovation in a number of different ways. From partnering with OTT players to increase the value of basic OTT services to delivering tailored services, and better, products. Several months ago, BillingViews was talking to the Head of Product Design for a large operator. The trick, he insisted, is for operators to deliver products, not services. And finding the intrinsic and perceived value. Now Telefonica has announced that it will

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  • Do CSPs’ future pivot on OTT collaboration?

    on Sep 9, 14 • in Billing, Billing Driven Opportunities, Featured Blogs, Policy Management, Slider • with 1 Comment

    Do CSPs’ future pivot on OTT collaboration?

    The communications industry now realizes that Over the Top (OTT) players can be friends, not foes. Without them CSPs cannot take advantage of the app economy and will lose an opportunity to support an entire digital ecosystem. While they will, without doubt, try to win back dwindling revenues from voice and text that Skype, Viber and the rest are winning (Line in Japan is paving the way), co-operation is the key to success. A recent TM Forum report points to ‘OTT collaboration’ being a major focus for CSPs over the next two years, with over

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  • Turning data into gold – the need for products

    on Sep 5, 14 • in Beyond Billing, Payments, Policy Management, Slider • with 3 Comments

    Turning data into gold – the need for products

    The trouble with data is that it simply does not go very far. There are other problems too, of course, such as no-one understands and it fills customers with fear, but as one IT Director at a major US carrier said, “2GB of data is not a lot of video.” No wonder then that operators are moving to remove the fear of data. And the fear is very real. This according to research quoted in the new white paper from real time (and now virtualized) real time charging specialist Openet. ‘In April 2014 Wakefield Research carried

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