Archive for the ‘Payments’ Category

  • What can we expect from the challenger banks?

    on Jul 30, 14 • in Beyond Billing, Payments • with No Comments

    What can we expect from the challenger banks?

    There’s been a lot of discussion recently in the UK about challenger banks. But what exactly constitutes a challenger bank? In the consumer space, for me it’s a bank that aims to take customers from the big names by doing something different around service delivery. That could be a digital focus enabling customers to do more via apps or a more personal focus with bank staff empowered to take decisions and resolve customer queries. So who are the key challenger banks aiming to change retail banking in the UK? Atom – Little has been mentioned

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  • What will it take for mobile payments to take off?

    on Jul 28, 14 • in News, Payments • with No Comments

    What will it take for mobile payments to take off?

    A frequent theme here at BillingViews is the slow uptake of mobile payment adoption and the disappointing sighs that go along with it. The subject has come up time and time again but usually in the context of who’s coming out with a new payment scheme and why it’s better and different than anyone else’s. But as keen industry watchers know, all the bells and whistles in the world won’t make actual customers download it and start using it. So what will it take? PayPal for one is hoping that exclusive perks will do the trick

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  • An interesting email about ISIS – and the future of mobile money

    on Jul 24, 14 • in Beyond Billing, NFC, Payments • with No Comments

    An interesting email about ISIS – and the future of mobile money

    You know how, in most email boxes, you can just see the title of the email and the first line of the text? Well, imagine how difficult it was for us not to grin with sheer glee when we saw an email from our friends at Mobile Payments Today. The title was ‘ISIS needs a phoenix-like reincarnation’ and then ‘if you are having trouble with this message…’ We had no trouble with the message. ISIS, the ‘innovative’ mobile wallet that was designed by a committee of vast telecom conglomerates and payment providers who are incapable

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  • Starbucks Mobile Checkout – frictionless?

    on Jul 16, 14 • in Beyond Billing, News, NFC, Payments • with No Comments

    Starbucks Mobile Checkout – frictionless?

    Jonathan Jensen recently highlighted the theme of friction in payments and the importance of focusing on the customer experience.  I couldn’t agree more with his sentiments.  I began to consider my own experience with mobile payments.  Over the past few years, I’ve tried plenty of mobile wallets, payment apps and peer-to-peer (P2P) payment solutions.  I’ve even gotten excited about a few.  But, alas, the only mobile payment app I use consistently is the Starbucks app for my daily brew.  And, I would argue I’m not alone here.   Starbucks is an industry leader in both usage

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  • FTC to T-Mobile: Cram this!

    on Jul 10, 14 • in Billing, News, Payments • with No Comments

    FTC to T-Mobile: Cram this!

    While T-Mobile has been busy becoming the ‘Uncarrier,’ it’s been leading a double life. The carrier that’s been going out of its way to show it’s not your typical carrier – including eliminating overage fees and not charging streaming music against data plans – has been accused by the Federal Trade Commission (FTC) of cramming. And this isn’t just a case of a few errant bills that contained billing mistakes; the FTC claims that T-Mobile charged customers for third-party ‘premium’ SMS services that in many cases were never authorized by customers in the first place

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  • Friction and frustration in payments

    on Jul 9, 14 • in News, Payments • with No Comments

    Friction and frustration in payments

    A recurrent payments theme for me is around payments being an enabler, not a barrier, to the consumption of goods and services. Unfortunately all too often it is a barrier and this results in consumer frustration and even worse, transaction abandonment, especially online. But payments friction is much deeper and extends right through the way banks and others operate. Over the past few weeks I’ve been noting these areas of friction and frustration on Twitter as I’ve experienced them. Whilst they vary in importance they do highlight how frequently the consumer experience is ignored when

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  • Omnichannel Banking:  An Eye Towards the Future

    on Jun 24, 14 • in Beyond Billing, Payments • with No Comments

    Omnichannel Banking:  An Eye Towards the Future

    Banks are quickly moving their focus away from traditional methods of sales and servicing.   Money is no longer being spent building branches, but rather on closing their doors.  With the typical customer no longer needing to visit their local bank to cash their payroll check, this makes plenty of sense. Consumers are visiting brick and mortar branches 85% less than they did just 20 years ago.  Financial institutions are following suit and closing branches at a higher rate than ever before.  In 2013, US banks closed nearly 1500 branches (from a total of 96,000,

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  • Direct Operator Billing is a success – why are more operators not playing?

    on Jun 20, 14 • in Digital Content, News, Payments • with No Comments

    Direct Operator Billing is a success – why are more operators not playing?

    Further proof, if further proof is needed, of the real value that a communications provider can deliver to customers came this week. Telecoms.com and others reported that O2UK has launched ‘Charge to Mobile.’ As you might expect, this means that customers can, er, charge things to their mobile. Etisalsat has also announced that they will offer Direct Operator Billing (DoB) across its properties. For many, DoB is a ‘no brainer’ for communications providers to offer to customers. It increases customer loyalty for a start, merchants should like it, as it requires no investment in expensive

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  • Telcos could take a self-service page from banks

    on Jun 19, 14 • in Beyond Billing, News, Payments • with No Comments

    Telcos could take a self-service page from banks

    While telcos have been late to the self-service party, other industries have enthusiastically jumped on the bandwagon in an effort to retain customers, keep them happy and, most importantly, keep them from jumping ship. Both telcos and cable operators routinely offer self-installation kits for customers to set up their own broadband and even apps that allow them to troubleshoot problems, but as a whole, they are lagging behind and, interestingly, might do well to look at what the banking segment is doing in this area. Ever since the first ATM hit the streets more than

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  • Facebook takes Marcus, takes on Google, Apple and who knows what

    on Jun 12, 14 • in Beyond Billing, Payments • with No Comments

    Facebook takes Marcus, takes on Google, Apple and who knows what

    When we recently noted that Facebook was into payments – and Google was into everything – we did not realise that we were looking at the tip of an iceberg. As Anita Karve discussed yesterday, Amazon is now into subscription payments and now we read – with interest – that Facebook has hired PayPal boss David Marcus. Apparently to build and run a messaging business. Messaging, eh? So, the man who built PayPal into a money transfer business that processes nine million payments a day and processed $27 billion mobile payments last year has been

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