Archive for the ‘NFC’ Category

  • Starbucks Mobile Checkout – frictionless?

    on Jul 16, 14 • in Beyond Billing, News, NFC, Payments • with No Comments

    Starbucks Mobile Checkout – frictionless?

    Jonathan Jensen recently highlighted the theme of friction in payments and the importance of focusing on the customer experience.  I couldn’t agree more with his sentiments.  I began to consider my own experience with mobile payments.  Over the past few years, I’ve tried plenty of mobile wallets, payment apps and peer-to-peer (P2P) payment solutions.  I’ve even gotten excited about a few.  But, alas, the only mobile payment app I use consistently is the Starbucks app for my daily brew.  And, I would argue I’m not alone here.   Starbucks is an industry leader in both usage

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  • NFC, TfL and some much needed TLC

    on Apr 24, 14 • in Beyond Billing, NFC, Payments • with No Comments

    NFC, TfL and some much needed TLC

    As you know, NFC is a favourite topic here at BillingViews Labs. Over the years it has given us the opportunity to write poetry about it, be rude about it and, of course, when ISIS was born gave us the perfect excuse to rhyme ISIS with crisis. So when news came through that Transport for London (TfL) were toying with the idea of using NFC enabled phones to pay for transport, in London, we were quickly sharpening our keyboards. But the news was stubbornly sensible. And highlights a critical point. While we have been busy

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  • Mobile Payments – where are we?

    on Feb 24, 14 • in News, NFC, Payments • with No Comments

    Mobile Payments – where are we?

    With Mobile World Congress in Barcelona upon us, it seems opportune to review the state of play in mobile payments. Mobile payments is one of those subjects that people have been talking about for ages, however the experience for most consumers is limited to shopping via apps or mobile websites, which is little different to using your laptop, apart from the smaller screen! Where mobile payments starts to get interesting is when your mobile device becomes an enabler to a simpler, frictionless payment experience. That could be sending money to a friend with Barclays Pingit

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  • NFC – a question of where, not when?

    on Nov 18, 13 • in News, NFC, Payments • with No Comments

    NFC – a question of where, not when?

    The roll out and success of NFC – and particularly NFC as a form of mobile payment – has been thoroughly examined, not least by us. Apart from the people who are involved, NFC has been criticized and laughed at almost universally. One point that we missed is that NFC will succeed in specific markets for specific reasons. Take Canada as an example. Mark Farmer, late of Rogers and now with consultancy Airdreams, believes that “NFC will have an interim value in that the infrastructure – at least in Canada – is wide spread which

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  • NFC – a technology that solves no known problem

    on Nov 7, 13 • in Beyond Billing, News, NFC, Payments • with No Comments

    NFC – a technology that solves no known problem

    We are seriously considering having badges made that say ‘big companies cannot innovate – so don’t try.’ In fact the only thing that cannot innovate like a big company trying to innovate is a bunch of big companies trying to innovate together. Generally what happens is that instead of discussing how the new technology makes doing the shopping so much easier, the group ends up discussing standards and who’s turn it is to make the tea. When the banner ad popped up which said ‘Watch the latest from the GSMA’s NFC and Mobile Money Summit’

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  • What have NFC and connected cars got in common?

    on Oct 30, 13 • in Beyond Billing, News, NFC, Payments • with No Comments

    What have NFC and connected cars got in common?

    As if to prove Peter Cochrane’s (and our own) thesis that large companies cannot innovate, ISIS and their fixation with NFC for payments is looking more and more like a car crash in slow motion. As we have said several times before, NFC is similar to IMS in how it will evolve. Five years ago IMS was in everybody’s strategic development plan for the next two years – and nobody knew why (we asked). There were conferences and parties and webinars and the whole thing looked like a circus and fed conference organisers and trade

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  • ISIS to Roll Out across the Nation (United States) – The Question is: Why?

    on Aug 6, 13 • in Beyond Billing, News, NFC, Payments • with No Comments

    ISIS to Roll Out across the Nation (United States) – The Question is: Why?

    ISIS, the expensive joint venture between AT&T, Verizon and T-Mobile is about to go national. This follows an agonizingly long trial in Salt Lake City and Austin (which this writer wrote about nearly two years ago when with Connected Planet – sadly no longer with us). So, what innovation and ground breaking advances can America expect? Well, they can store all their credit cards in the ISIS Ready phone and use them almost everywhere – well, in ISIS Ready stores. Actually, if you look at their site, you can store any credit card you like,

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  • I’ve Seen the Future of Contactless Payments, It’s not NFC (and it works)

    on Jul 5, 13 • in News, NFC, Payments • with No Comments

    I’ve Seen the Future of Contactless Payments, It’s not NFC (and it works)

    When people talk about contactless payments they usually mean contactless EMV (Europay, MasterCard, Visa) card payments or NFC (near field communication) payments using a mobile device. Contactless card payments have been in the news recently amid reports of double charging or the wrong card being charged. I have enough trouble getting the correct card to read so am not surprised that these problems have been comprehensively debunked by industry experts like Dave Birch. However contactless payment using a mobile device is not just about NFC. The best contactless payment applications I’ve experienced have not used

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  • Apparently NFC Takes Off – but Where is it Going?

    on Jun 19, 13 • in NFC, Payments • with No Comments

    Apparently NFC Takes Off – but Where is it Going?

    According to Berg Insight smartphones with NFC chips in them increased by 300 percent in 2012. Excellent. 140 million of them were shipped and Berg thinks that by 2017 there will be a billion units out there. So, that means that NFC is a success, right? No. I have always been cynical about NFC, mainly because we were lead towards a single application for NFC – payments. I still remain skeptical about the success of NFC and a large part of me believes that it is a solution to problems that does not exist. By

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  • Mobile World Congress – Nothing New or Tipping Point?

    on Mar 4, 13 • in Billing Driven Opportunities, News, NFC • with No Comments

    Mobile World Congress is over for another year. Reports are mixed about how many ‘new’ announcements were made but several pundits were not too impressed. I did not go myself, preferring to watch the reports and attempt to manage the fire hose of announcements that were the Twitter feeds. Several things struck me. First, the ‘other vertical markets’ that we keep saying will use mobile technology to innovate their offerings were actually there. If you had said that Ford was exhibiting at the show four years ago, you would assume it was a gimmick, not

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