Archive for the ‘News’ Category

  • Pricing wars – desperation in the morning?

    on Dec 16, 14 • in Beyond Billing, News, Slider • with No Comments

    Pricing wars – desperation in the morning?

    No-one is under any illusion that the situation in the United States is becoming ever tenser. The battle to keep customers is forcing carriers to try tactics that seem seriously deranged. Just last week Sprint launched its ‘cut your bill in half’ which was analysed by our sister publication, DisruptiveViews – conclusion: the deal was not as simple as it seemed at first glance. The gauntlet has been laid down. Now, the Wall Street Journal (reported here – no paywall) has reported that the largest carriers in the US have lost $45 billion in value in the last

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  • Billing market growing – but questions remain

    on Dec 15, 14 • in Billing, Cloud Billing, News, Slider • with No Comments

    Billing market growing – but questions remain

    An obviously very comprehensive report has just been published on the ‘state of the billing market.’ The report, by Information Communication Technology predicts that the market for a wide range of communications billing – and revenue management – software will grow from $7.80 billion in 2014, to $11.78 billion by 2019. This is clearly good news. According to the summary, the demand is driven by “subscriber growth in developing countries, and improved customer experience with real-time charging information.” The biggest share of the market will come from Asia Pacific, followed by Europe and the Middle East

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  • DDoS downs BillingViews

    on Dec 11, 14 • in News • with No Comments

    DDoS downs BillingViews

    On Wednesday afternoon at 4pm EST an unknown third party initiated a DDoS attack on our domain host’s (1&1) DNS infrastructure. The Domain Name System (DNS) is used to attribute internet addresses such as “” to IP numbers, similar to a telephone book. During the coordinated attack, many widely spread computers (also known as bot net) sent several hundred thousand requests per second to the 1&1 DNS servers. The attack resulted in reduced availability on some of 1&1’s hosting services (such as shared hosting, MyWebsite, servers, e-mail, control panel) including BillingViews and sister publication, DisruptiveViews. 1&1 engineers swiftly

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  • Mobile payments cross digital divide

    on Dec 5, 14 • in Beyond Billing, News, Payments, Slider • with No Comments

    Mobile payments cross digital divide

    It is often the quiet ones that make the biggest steps. And Bango is not necessarily a company you would think of when reviewing a list of billing companies. The company has teamed up with Cardmobili, a digital wallet company that focuses on loyalty services to provide operators with the ability to increase the payment options available to their customers. Now the in-app payment platform that Bango is deploying around the world with operators can be used in-store as well. And the Cardmobili angle means that customers will be rewarded for the pleasure. This is

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  • Bad customer service – why don’t we learn?

    on Nov 18, 14 • in News • with 1 Comment

    Bad customer service – why don’t we learn?

    The exciting news is that the BillingViews’ HQ is awash with iPhone 6 pluses. What might amuse is that, as usual, the customer experience was extremely painful. Almost, but not quite, funny. The first attempt at placing an order went smoothly, or so we thought. When it was pointed out minutes ‘post order’ that an iPhone 6 is not ‘the big one’ a second phone call was placed. After, therefore, the second chase round the company’s broken IVR system for 10 minutes or so, we discovered that, amazingly, the company was still extremely busy and were placed on

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  • Government to AT&T: Three strikes and you’re out!

    on Nov 6, 14 • in Beyond Billing, News, Privacy & Security, Slider • with No Comments

    Government to AT&T: Three strikes and you’re out!

    To say it’s not been a good month for AT&T would be a gross understatement. Take three of the scariest words in communications – cramming, throttling and spying – and you have the carrier’s troubles in a nutshell. Last month, the Federal Communications Commission (FCC), Federal Trade Commission (FTC) and state attorneys general in the U.S. announced a $105 million settlement with AT&T over the issue of cramming, the largest such settlement ever awarded. The case involved unauthorized charges for so-called premium SMS services, a problem that has also recently dogged T-Mobile. Not surprisingly, soon

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  • TripAdvisor talks telco

    on Nov 5, 14 • in Beyond Billing, News, Slider • with No Comments

    TripAdvisor talks telco

    Meeting Rory Kenny from TripAdvisor is an enlightening experience. His role as Director is to establish and nurture mobile partnerships and affiliates for TripAdvisor in Europe, Middle East and Africa. That responsibility alone makes him unique, but his views on how mobile operators and digital service providers should work together should be the basis for future cooperation between the mobile and digital worlds. The first thing Rory shoots down is the OTT (over-the-top) tag used so loosely to describe digital service providers (DSPs). “We are just trying to do our business,” he says. Connectivity is, of course, a critical

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  • Consumers still don’t want bills

    on Nov 4, 14 • in Billing, News, Slider • with No Comments

    Consumers still don’t want bills

    This piece from Market Strategist Hugh Roberts started life as a comment on the previous piece, Consumers don’t want bills – we decided it deserved a proper airing as an article in its own right. Of course consumers don’t ‘want’ bills. However, the fact that they have bought something gives them certain statutory rights that need to be fulfilled by the supplier. They are a necessary evil. First, there was/is the need to provide a statutory invoice (by whichever channel this may now be legally provided). Secondly, way back in the engineering mindset of the

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  • The great television unbundling of 2014

    on Oct 27, 14 • in Digital Content, News, Slider • with No Comments

    The great television unbundling of 2014

    For years, cable and satellite customers have been grumbling and complaining about getting dozens – and now hundreds – of channels, but there’s never anything good on. Wouldn’t it be great if we only received channels we actually watched and didn’t have to pay for the rest? It looks like we’re taking a small baby step in that direction with announcements that both HBO and CBS will be offering streaming-only services for their content. HBO was first to announce that customers will no longer require a traditional subscription to take advantage of its HBO

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  • Operators losing voice

    on Oct 23, 14 • in News, Slider • with No Comments

    Operators losing voice

    A new report from Juniper Research has claimed that voice and messaging traffic lost to OTT (Over The Top) players such as WhatsApp, Facebook and Skype will cost network operators $14 billion in revenues globally this year, up by 26% on 2013. The report – Mobile Operator Business Models: Challenges, Opportunities & Strategies 2014-2019 – found that in a number of markets, including Italy, Spain and the UK, operator mobile voice revenues had fallen to less than 60% of their value five years’ ago. It argued that a combination of IM, VoIP and social media substitution was primarily responsible,

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