Archive for the ‘News’ Category

  • Will Ericsson make Metratech tick?

    on Jul 31, 14 • in Beyond Billing, News • with No Comments

    Will Ericsson make Metratech tick?

    Metratech was always an annoying company. Watching Metratech was like watching a brilliant young tennis player. There were passing shots that made you gasp and made you believe for a moment you were watching the next world champion. Then there would be two double faults. Part of the brilliance, and the problem, was that they would not view their market in the conventional, vertical way. They positioned themselves as the agnostic billing company. As such, they went after business in the same agnostic and opportunistic manner. One month they would win a telecoms contract, another,

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  • The cost of real time processing – the race with Moore’s Law

    on Jul 29, 14 • in Billing, News, Policy Management • with 2 Comments

    The cost of real time processing – the race with Moore’s Law

    One of the things that we were not asked to do when writing the TM Forum report on real time charging and policy management was to look at cost. But we did anyway. We spend a lot of time discussing (and now implementing) real time charging and policy management under the agenda item called ‘business models.’ But we tend to forget that Moore’s Law has been working away in the background and ten years have passed since we started talking about real time and its benefits. We asked Shane O’Flynn, VP of Product Management with

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  • What will it take for mobile payments to take off?

    on Jul 28, 14 • in News, Payments • with No Comments

    What will it take for mobile payments to take off?

    A frequent theme here at BillingViews is the slow uptake of mobile payment adoption and the disappointing sighs that go along with it. The subject has come up time and time again but usually in the context of who’s coming out with a new payment scheme and why it’s better and different than anyone else’s. But as keen industry watchers know, all the bells and whistles in the world won’t make actual customers download it and start using it. So what will it take? PayPal for one is hoping that exclusive perks will do the trick

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  • Data is made for sharing – and good business too

    on Jul 25, 14 • in Billing, News, Policy Management • with No Comments

    Data is made for sharing – and good business too

    The concept of shared data has been around a while. Discussions at conferences revolved around ‘the family’ and a nominal father figure controlling the spending of his family, topping up his daughter’s texts before she went out and limiting his son’s Facebook time after 10 in the evening. Now shared data is here, bigger than we thought and more profitable than anyone could have guessed.  It is also a tipping point on two counts. First, it is the point at which operators genuinely begin to innovate, having started the real time journey with control in

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  • Customer service needs common sense not aggression

    on Jul 23, 14 • in Beyond Billing, News, Policy Management • with No Comments

    Customer service needs common sense not aggression

    It is one thing to do an exit interview, in order to gain feedback from unhappy customers. They are, after all, more likely to be honest and therefore the information is more likely to be of real value. It is quite another to put in the bully boys to try and persuade people to stay with your company. This ‘exit interview’ which, when it became clear it was anything but, was taped, has now been listened to by over four million people. It will have damaged Comcast quite a lot. Not only does it demonstrate

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  • No VoIP for you!

    on Jul 22, 14 • in Beyond Billing, News • with No Comments

    No VoIP for you!

    There’s a reason why Skype, Viber, Facetime and other voice services that bypass the cellular network are so popular. People don’t want to risk using up their precious minutes and getting slapped with an overage charge, and they feel they can get a better experience without all of the baggage and hassle that seems to come with traditional mobile operators. For the most part, mobile operators have taken the ‘grin and bear it’ attitude, albeit through clenched teeth. But that’s not always the case as some customers in the Caribbean recently learned the hard way

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  • Context aware marketing – music to our ears?

    on Jul 21, 14 • in Analytics, Beyond Billing, Big Data, CEM, News • with No Comments

    Context aware marketing – music to our ears?

    Research house Berg Insight predicts that mobile advertising will grow from almost €7 billion a couple of years ago to €28 billion in 2018. We believe that this is completely feasible – as long as we do not get a critical balance wrong. That balance is centred around trust and engagement. Bombard a customer with ‘special offers’ and he will switch off. Literally. Get the context wrong – we liked the example of getting a special offer of a free cooling drink from a bar, but you are on a train that does not stop

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  • Connected cars on the shopping list of 70 percent of owners

    on Jul 18, 14 • in Beyond Billing, M2M, News • with No Comments

    Connected cars on the shopping list of 70 percent of owners

    Normally we would love a press release that says connected cars are the Next Big Thing. We would immediately fire up the ‘punometer,’ roll up our sleeves and get ready to link the piece to our favourite image of, er, a car connected to the ground – but not in a good way. A report from Telefonica Digital, however, made us reel in our natural enthusiastic cynicism and read on. They surveyed 5,000 car owners, manufacturers and seven markets to figure out what car owners actually want from their connected car, if connected car they want

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  • A new African roaming alliance leads the way

    on Jul 17, 14 • in Billing, News • with No Comments

    A new African roaming alliance leads the way

    “In Africa,” said Bill Clinton several years ago, “for every million new mobile subscribers a country will add one percent to its GDP.” “In my country,” said the head of BSS for Vodafone Nigeria several years ago, “every time we turn on a new switch it is swamped within the hour.” Mobile technology is having an amazing effect on the economies of Africa. Traditional lifestyles are being thrown out and economies are booming or beginning to boom. M-pesa is held up as one of the success stories of the decade and carriers are trying to

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  • Starbucks Mobile Checkout – frictionless?

    on Jul 16, 14 • in Beyond Billing, News, NFC, Payments • with No Comments

    Starbucks Mobile Checkout – frictionless?

    Jonathan Jensen recently highlighted the theme of friction in payments and the importance of focusing on the customer experience.  I couldn’t agree more with his sentiments.  I began to consider my own experience with mobile payments.  Over the past few years, I’ve tried plenty of mobile wallets, payment apps and peer-to-peer (P2P) payment solutions.  I’ve even gotten excited about a few.  But, alas, the only mobile payment app I use consistently is the Starbucks app for my daily brew.  And, I would argue I’m not alone here.   Starbucks is an industry leader in both usage

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