Archive for the ‘Digital Content’ Category

  • Will surveillance spell the end of trust?

    on Oct 15, 14 • in Analytics, Beyond Billing, Digital Content, Policy Management, Slider • with No Comments

    Will surveillance spell the end of trust?

    The core of the internet’s economic engine is trust and, as Ramsey Homsany of Dropbox said, the lack of it has begun “to rot it from the inside out.” This was during the recent workshop on surveillance hosted by Senator Ron Wyden. Present were Eric Schmidt of Google and Senior Counsel from Facebook, Microsoft and Dropbox. Apart from putting customers off using services, it will make the lives of web companies more difficult and expensive. One reaction to the US Government wanting to know what everyone is doing all the time is for overseas Governments to

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  • Bundles, Big Macs and billing for stuff

    on Oct 14, 14 • in Beyond Billing, Digital Content, Policy Management, Slider • with No Comments

    Bundles, Big Macs and billing for stuff

    50 percent of revenues in the automotive market come from premium services, according to Dr Ekkehard Stadie of Simon Kucher and Partners, speaker at the recent IIR pricing data and BSS conference. In telecoms, this figure is not quite ten percent. His presentation was full of examples of pricing pitfalls and billing blunders. How pricing models that seemed a good idea at the time turned into turkeys. The favourite was the distribution company that won a hard fought fight to win distribution for a television company in Germany. For a year, they were happy, then

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  • The end of OTT and the risk of not partnering

    on Oct 13, 14 • in CEM, Digital Content, Policy Management, Slider • with No Comments

    The end of OTT and the risk of not partnering

    “The risk now,” said industry strategist Hugh Roberts, “must be not partnering or considering it, rather than considering partnerships – against the tide.” This remark, made at last week’s IIR’s Pricing Data and BSS conference, rang true with the panel of ‘OTT’ players and operators. The tide has certainly turned. As well as the presentations from operators, those from ‘OTT’ players provided valuable insights into how these new friends view operators and what value they can offer. Deezer, the music streaming company that sees 80 percent of its music flow across mobile devices, views their role

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  • Communication Service Providers who can’t communicate

    on Oct 10, 14 • in Analytics, Beyond Billing, Big Data, CEM, Digital Content • with No Comments

    Communication Service Providers who can’t communicate

     Guest article from Philip Hogan, GVP Sales and Services, Openet When was the last time your mobile phone operator got in touch with you? If your experience is anything like mine, then you’ll probably have to think a bit. As for me, I think I got a call a couple of years ago asking if I was happy enough with the service. It wasn’t so much of an in-depth discussion of their service and offers, or a discussion about new products that could be relevant to me. It was a call from a call centre just as

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  • Even context may not be king

    on Sep 15, 14 • in Analytics, Digital Content, Slider • with 5 Comments

    Even context may not be king

    While we are beginning to become quietly confident that communications companies are now in a far better position than they were two years ago, there is still cause for concern. Operators are collaborating, innovating and partnering, all of which is good. We still worry about advertising though. Berg Insight believes that location-based marketing will reach annual revenues of €10.8 billion by 2018. And we have always said that operators and those who advertise through them and others such as Facebook need to careful – and to create trust or ultimately fail. The only adverts that

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  • OTTs, Content Providers and Operators – New BFFs!

    on Sep 1, 14 • in Digital Content, Featured Blogs, Policy Management, Slider • with 2 Comments

    OTTs, Content Providers and Operators – New BFFs!

    I’m reliably informed by people much, much younger than me that BFF means best friend forever (however fleetingly). Looking at the recent advances in our industry, it seems that some operators, OTTs and content providers are becoming friends and raising hopes that they’ll start making enough money by working together to become BFFs. It wasn’t always this way. Anyone remember Mobile World Congress in 2010 and the then Google CEO, Eric Schmidt’s keynote speech? Press coverage of the event was interesting. In one publication the “crowd” was reported as “boisterous and even throwing a few

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  • Speed as a platform – discuss

    on Jul 3, 14 • in Analytics, Beyond Billing, Digital Content, News, Policy Management • with No Comments

    Speed as a platform – discuss

    In the days when personal computers were called personal computers and there were large trade shows dedicated to them, there was an interesting phenomenon. Screens were small but becoming larger, colour screens arrived, speed went from tediously slow to really quite fast. The online world arrived and a familiar sound was the fuzzy whining of a modem connecting over a dial up connection. Surfing was more like snoring. At almost any point in what has been the fastest and more fascinating revolution in history, you could have some fun. You could ask a colleague whether

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  • Don’t fear your data cap

    on Jun 26, 14 • in Beyond Billing, Billing, Digital Content, News • with No Comments

    Don’t fear your data cap

    In modern-day horror stories, the peril doesn’t come from ghosts, goblins or vampires. Rather in today’s tech-obsessed, always-on world, the real horror story comes when you’ve exceeded your cellular data plan. Many of us live in daily (or at least monthly) fear of getting that email warning that we’re about to exceed our data limit, or if our carrier doesn’t bother with emails then we get slapped with a case of bill shock at the end of the billing cycle. Even with smartphone apps and notifications galore, people still regularly go over their data allotment

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  • Direct Operator Billing is a success – why are more operators not playing?

    on Jun 20, 14 • in Digital Content, News, Payments • with No Comments

    Direct Operator Billing is a success – why are more operators not playing?

    Further proof, if further proof is needed, of the real value that a communications provider can deliver to customers came this week. Telecoms.com and others reported that O2UK has launched ‘Charge to Mobile.’ As you might expect, this means that customers can, er, charge things to their mobile. Etisalsat has also announced that they will offer Direct Operator Billing (DoB) across its properties. For many, DoB is a ‘no brainer’ for communications providers to offer to customers. It increases customer loyalty for a start, merchants should like it, as it requires no investment in expensive

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  • The Internet of Things – biggest opportunity for communications but are we ready?

    on Jun 18, 14 • in Beyond Billing, Big Data, Cloud Billing, Digital Content, News • with No Comments

    The Internet of Things – biggest opportunity for communications but are we ready?

    If you had a million dollars and you gave your partner a thousand dollars a day to spend, he or she would be back in 18 months time saying, presumably slightly out of breath and out of closet space, ‘done.’ If you had a billion dollars and you gave said partner a thousand dollars a day to spend, presumably while you lounged on a yacht somewhere, your grandchild would come back to you when he was 18 (assuming he was being born when the first tranche of loot was being handed over) and say ‘done’ and

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