Archive for the ‘Billing Driven Opportunities’ Category

  • Collaboration between telcos – more innovation

    on Sep 16, 14 • in Billing Driven Opportunities, Policy Management, Privacy & Security, Slider • with No Comments

    Collaboration between telcos – more innovation

    First came the research. After months of speculation amongst vendors, analysts and observers wondering whether they were being realistic, operators confirmed it. They are capable of innovation in a number of different ways. From partnering with OTT players to increase the value of basic OTT services to delivering tailored services, and better, products. Several months ago, BillingViews was talking to the Head of Product Design for a large operator. The trick, he insisted, is for operators to deliver products, not services. And finding the intrinsic and perceived value. Now Telefonica has announced that it will

    Read More »
  • Do CSPs’ future pivot on OTT collaboration?

    on Sep 9, 14 • in Billing, Billing Driven Opportunities, Featured Blogs, Policy Management, Slider • with 1 Comment

    Do CSPs’ future pivot on OTT collaboration?

    The communications industry now realizes that Over the Top (OTT) players can be friends, not foes. Without them CSPs cannot take advantage of the app economy and will lose an opportunity to support an entire digital ecosystem. While they will, without doubt, try to win back dwindling revenues from voice and text that Skype, Viber and the rest are winning (Line in Japan is paving the way), co-operation is the key to success. A recent TM Forum report points to ‘OTT collaboration’ being a major focus for CSPs over the next two years, with over

    Read More »
  • BYOD ‘death knell’

    on Aug 19, 14 • in Billing Driven Opportunities, News, Policy Management, Slider • with No Comments

    BYOD ‘death knell’

    A recent court ruling in California could provide mobile operators with an unexpected revenue boost from billing. In short, the ruling states that companies must reimburse employees for work-related use of personal cellphones – the practice commonly known as BYOD (bring your own device). That alone may not seem an unreasonable thing, after all, staff should be reimbursed for work related expenses, but in the case of BYOD, there are a number of grey areas that many enterprises could find too difficult to address. The whole concept of BYOD has been quite a challenge for

    Read More »
  • Shared data provides an edge – why not add your car?

    on May 21, 14 • in Billing, Billing Driven Opportunities, News, Policy Management • with No Comments

    Shared data provides an edge – why not add your car?

    Shared data plans are one of the crucial areas for operators. It seems to be where the innovation and competition is happening. The evidence is strong but mainly circumstantial. Which is why the new paper from real-time specialist Openet makes a timely read. The first thing that catches the eye is the financial evidence from AT&T and Verizon in the States. Comparing first quarter results from 2013 and this year, AT&T reports an increase in the number of shared data customers from 10 million to 30 million. The percentage of those customers on 10GB plus

    Read More »
  • ETIS – operators’ perspectives and the rise of the legacy system

    on Mar 17, 14 • in Billing, Billing Driven Opportunities, News • with No Comments

    ETIS – operators’ perspectives and the rise of the legacy system

     A meeting that involves a majority of operators is never going to disappoint. Getting the perspective of billing and IT professionals whose focus is producing accurate, timely bills while cutting costs and launching new services is hugely refreshing. The topics at the ETIS Billing and Revenue Management Group hosted by Turkcell in Istanbul covered a wide range of topics. From online billing; to convergence; to Direct Operator Billing to views and opinions on legacy systems produced an agenda that is both familiar and fresh. There was envy – as one operator admitted to just

    Read More »
  • Will lack of commitment derail OTT and CSP relationships?

    on Jan 31, 14 • in Billing, Billing Driven Opportunities, News • with 1 Comment

    Will lack of commitment derail OTT and CSP relationships?

     There has been a huge swing in opinion over the last year. Twelve months ago, Over the Top (OTT) players were still seen as competitors whose sole reason for existing was to take revenues away from Communications Service Providers (CSPs). From competitors to collaborators, there is now a consensus that partnerships will bring more compelling, tailored products, better billing, better customer service and more revenue for all. According to the latest Telecoms.com survey, 92 percent of the 2,000 respondents, and 93 percent of operator respondents support this view. Which sounds great, but there are some

    Read More »
  • AT&T launches toll free data with Amdocs and Ericsson

    on Jan 9, 14 • in Billing, Billing Driven Opportunities, News • with 1 Comment

    AT&T launches toll free data with Amdocs and Ericsson

    The idea of ‘toll-free’ data has been around for a couple of years. The concept is simple and compelling. Instead of paying the data charges for going shopping online, brands pay the charge, essentially giving shoppers completely free access to their store – so they can spend money. BillingViews’ operatives were looking at the Amdocs blog yesterday and wondering whether they were being particularly prescient or whether they knew something that we did not. In a recent post, Naomi Weiser predicted that 2014 would be the year that toll free data becomes a reality. The

    Read More »
  • How to build a Customer Experience Framework – and make it part of ‘business as usual’.

    on Dec 28, 13 • in Billing Driven Opportunities, Digital Content, In Depth • with No Comments

    How to build a Customer Experience Framework – and make it part of ‘business as usual’.

    How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me was that a railway is a service business just the same as telco is a service business; and there are lessons we can learn. In many industries, Customer Experience (CEX) is a ‘science’, particularly in service industries. Yet so many companies still get it wrong. Terms such as customer service, customer care, customer management and even customer experience are discussed

    Read More »
  • Dynamic pricing is already here

    on Nov 26, 13 • in Billing, Billing Driven Opportunities, News • with 3 Comments

    Dynamic pricing is already here

    For our industry there is only one problem with this headline. It is not in our industry. Nor is it airlines or hotels, where ‘dynamic’ pricing has been annoying customers at busy times for many years. It is retail – B&Q are trialing dynamic pricing at a flagship store in France. It works by like this, according to an article in MyCustomer.com: The Wi-Fi connected price tags placed at the edge of the shelves will identify loyal customers by a chip in their mobile phone that will deliver their loyalty card data and change the

    Read More »
  • Open Letter to Gartner

    on Oct 29, 13 • in Billing, Billing Driven Opportunities • with No Comments

    Open Letter to Gartner

    Dear Gartner Your consultancy is well known and well respected in the communications industry. Operators consult you and vendors respect, even fear, you. When you produced your IRCM Magic Quadrant last year, we found some of the findings puzzling and said so. Our underlying message was that you should be aware that the Magic Quadrant was produced by people who clearly had little or no knowledge of the industry they were analysing. We, and some of our mutual customers in the industry, wanted you to make sure that such influential tools are produced with knowledge,

    Read More »
Scroll to top