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Did Apple just win the payments game?

September 30, 2014, 2 Comments

Did Apple just win the payments game?

The short list for prizes for the most under-stated headline now includes this gem for our friends at Mobile Payments Today. It reads ‘MNOs face some uncertainty with mobile wallets.’ It should have included a cartoon of an...

Listening to the customer – what an outdated idea

September 29, 2014, No Comments

Listening to the customer – what an outdated idea

At events, seminars and in media we are being tsunami(ed) by visionaries telling us we need to listen to the customers and then we spend time and money on NPS (Net Promoter Score), Surveys etc. This led me to think, when did I last...

It started with Excel

It started with Excel

September 23, 2014, No Comments

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