Editorial

Alex Leslie - 5 days ago

Billing for content – coming soon!

Over the last couple of years the pendulum of opinion has swung back and forth. At one end the operators agreed, hopefully, that billing would be an easy to support, flat rate affair. The vendors, meanwhile, agreed (gleefully) that every transaction would be accounted for, every piece of content charged for, meaning software needed by all.

For a while I thought the operators were right. I thought that billing would basically be about bundles of services that cost a flat fee per month, billing would become boring and disappear.

more...

Operators' Views

Alex Leslie - 5 days ago

A Billing Migration – nightmare scenario?

Alex Leslie recently talked to a leading operator in the Asia Pacific region. She had just completed a billing migration of their entire customer base.

What needed to be done?

The situation at the start of the project was that the old, in-house developed, legacy billing system needed replacing. There was no user guide, very little if any documentation and most of the people who knew the old system had left. The rest left within months. The system was in no way table driven, and to change anything meant brave expeditions into the code itself.

more...