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Customer service needs common sense not aggression

July 23, 2014, No Comments

Customer service needs common sense not aggression

It is one thing to do an exit interview, in order to gain feedback from unhappy customers. They are, after all, more likely to be honest and therefore the information is more likely to be of real value. It is quite another to put in...

No VoIP for you!

July 22, 2014, No Comments

No VoIP for you!

There’s a reason why Skype, Viber, Facetime and other voice services that bypass the cellular network are so popular. People don’t want to risk using up their precious minutes and getting slapped with an overage charge, and they...

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