Editorial

Alex Leslie - 10 days ago

Thoughts on rules

From Jeff Jonas, one of BillingViews’ favourite thinkers

Not long ago I found myself at a major financial institution talking about one of their fraud detection systems. Over the course of the conversation I stumbled onto the fact they have over 10,000 rules in place to detect fraud … and oh so proud they were.
On the surface that might sound “powerful and amazing.”

Nonetheless, that struck me as funny. 10,000 rules … WOW! That must be brittle, expensive, and one giant liability I thought to myself. Such a detection system would catch exactly 10,000 things, nothing more, nothing less. Every new discovery would lead to new rules. Over time as the rule library further bloats it would get harder to manage and probably get slower and slower. And by the way, how many people actually understand all those rules and their interrelationship? Then as those people move on, how hard is it to get new people trained up on all those rules? Will they still be bragging about their extensive rule library when they have 20,000 rules?

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Operators' Views

Alex Leslie - 34 days ago

FAQs and the experience of Billing Managers

Over the past year BillingViews has interviewed many operators and has collected a wealth of knowledge about what really makes a Billing Manager laugh, cry and cancel his weekends.

Many of the answers and opinions were similar and this article provides a summary of these insights.

In a survey of operators we asked ‘what is the biggest barrier to next generation billing’ (however it is defined in your company)?

Not surprisingly the single biggest answer was ‘legacy systems’ but much more surprising was the second, which was

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